Terms and Conditions

• By purchasing the plants and products on this website, you acknowledge that you assume the risks and liability for damage to packages due to weather, mishandling of courier, or any other damage occurred AFTER the package has been dropped off at the courier. Full terms and conditions are listed below.

Plant Zaddy Therapy packs with the utmost care and love. Please communicate your requests for thermal wrap, heat packs, etc PRIOR to shipping.

Plant Zaddy Therapy Plant Sale/Purge Terms and Conditions

I. Payment

• All local Wisconsin sales incur a 5.5% tax
• Accepted Forms of payment are listed on the individual purge/sale post: Examples include PayPal, Venmo (FF and personal preferred), Zelle, Direct Wire, Cash, Credit cards via this website etc

II. Live Arrival Guarantee 

All rooted plants, sold as retail, come with a live arrival guarantee if ALL of the following are satisfied:

1. Buyer purchases USPS Express shipping or UPS Next Day Air
2. Buyer provides an unboxing video showing the box being opened from sealed to completely emptied, within ONE hour of delivery timestamp.
3. Buyer provides all additional photos as requested by sellers.
4. Buyer does not alter the plant in any way, including cutting off stem, pulling off the roots (even if appear rotted), etc.

Seller will assume liability for the health of the plant as long as buyer withholds actions on the plant until communicated and instructed by the seller.

All fresh cuttings, rehabs, clearance items sales are final. No returns, exchanges, or refunds of any kind will be accepted.

By actively choosing a slower shipping method, the buyer voids the live arrival guarantee and accepts all liability to the health of the plant as soon as the plant is dropped off at the courier.

III. Return/Refund Policy

For plants with live arrival guarantee, all returns must be approved by seller. Buyer pays the return shipping, in the same shipping method/courier + 2.5% of the price (restocking fees). In the case the return shipping exceeds 10% of the price of product, seller will pay 50% of return shipping.

IV. Courier Damage/Lost/Stolen Packages

Seller is not responsible for damage caused by delays, weather, or courier mishandling. Additional insurance via the courier can be purchased by the buyer (as indicated in the checkout form) for lost package or damage by courier. Claims must be filed by buyer. Seller will provide all necessary information and aid in the process.

Plant Zaddy Therapy packages plants with a lot of thoughts and care to ensure healthy arrival. Should a packing error occurs that causes damage beyond reasonable shipping shock, buyer must reach out to seller with pictures and unboxing video within 3 hours of arrival timestamp.

V. Reasonable expectation for receiving a shipped plant 

Plant Zaddy Therapy is based in Wisconsin where it is below freezing four months out of a year. We grow in an indoor environment, soilless, ship year round and take all precautions to ensure best arrival conditions possible. However, some shipping shock and damage is typical, including creased leaves, slight discoloration (yellowing/browning of leaf), some root loss.

• A mid cutting may also lose the leaf during shipment especially on a highly variegated cutting.
• The longer the plant is in the box, the more likely they will show stress upon unboxing.

Buyer is strongly encouraged to research what to expect when receiving a shipped plant: not every plant ships the same, and not every journey is the same. Eg purchasing the same plant from Florida can have a different experience than receiving the plant from Wisconsin.

VI. Plant Care at arrival 

Every plant requires different care. In general, plants at PZT are grown in 60-70% humidity and ambient grow light (averaging 160 micromol).

• Pest treatment and prevention are applied weekly.
• Propagations are done mostly in a moss-based substrate.
• Established plants are grown in our own custom Harry’s Aroid Mix for Underwaterer (HAMU). This mix often contains coco chips and should not be watered with tap water.

For individual plant history, please ask us before purchasing and have ample supplies to be prepared for arrival. We are happy to answer any questions whenever we can. However, as a small one-person-operation who operates on a small profit margin to make rare plants as accessible to many as possible, we do not allocate resources to walk every customer through how to grow every plant. Your understanding, cooperation and preparedness are actively helping spread the plant joy to the wider community.